Crisis Chronicles
The Crisis Chronicles examines reputation-defining moments — what went wrong, what went really wrong, and what leaders must learn for the next time. Featuring Brad Chase, a 20+ year crisis communications veteran.
When Reputation Managers Become Reputation Arsonists
Terakeet. Woof. Reading bad stuff about people in your industry should rarely be viewed as a positive, but it’s truly excellent when bad actors are called out.
An industry’s weakest link holds everyone back, so I always believe it a duty to talk when someone or something crosses a line in the communications world.
SoFi Turns Issues Into Crises
SoFi, a $30 billion private financial institution, today sent out an email about a hack of consumer personally identifiable information (PII)...from three weeks earlier….
That’s sketchy.
Aligning Company Action with Core Values
Levi Strauss & Co.'s partnership with Lalaland.ai in March 2023 to use AI for creating diverse models sparked significant backlash and viral attention, critiquing the move as a step away from genuine diversity and inclusivity. This reaction from the internet and coverage by major news outlets highlighted the communications challenges and potential risks to LS&Co's reputation, sales and investments.
SAP’s Bribery Scandal
Allegations of bribery. A $200 million fine from the the U.S. government. Criminal investigation across four continents. This SAP scandal has all sorts of juicy content. As the issue is nearing its end, are there any crisis management lessons to be learned?